He handles the work that lands on your aftersales team every day: service calls, breakdowns, technical questions, parts requests, bookings and “is it ready yet?”. He works out the problem, reserves the right part, books the job, keeps the job card up to date and closes the repair order when the work is done. Anything that needs judgement goes to your people.

Aftersales teams: aftersales heads, service managers, service advisors, technicians and parts teams.

How is he different from a call centre?

A call centre takes a message. Gyver understands the problem, checks the history, finds the part and books the job. Service calls end with a booked job, not a callback.

Does he replace my service team?

No. Gyver takes the routine service calls, the chasing and the paperwork, so your advisors and technicians can do the work only people can.

What happens after hours?

Gyver is always on. Breakdowns are sorted and booked for first thing, and anything urgent or unsafe goes to your team straight away.

An expert on every service call.

Gyver is the world’s most capable aftersales agent. He answers, diagnoses, books and closes every service call, then does the work behind it in your systems, so your team has room for more jobs and every customer gets a faster answer.

Book a demo See Gyver at work

The problem

Too few experts. Too many calls.

The people who know how to fix things are hard to find, and too much of their day goes to the phone.

Every call that rings out is a job you don’t get paid for. Every call they pick up is time off the tools. Either way, the department loses money.

Gyver changes the sum: every call answered, your experts back on the work, and more jobs through the same team.

A technician’s hands on the workbench, beside a desk phone that keeps ringing

Gyver

Gyver takes the call. Your experts take the job.

He answers on the first ring, works out what’s wrong, books the slot with the right part, orders the part, files the warranty claim, talks your technicians through the fix and closes the repair order. Six everyday calls, replayed inside FIXCARD.

Line drawing of a truck with a call signal above the cab

FIXCARDService deskBooked

Claire PetersOwner · Peters Logistics

Caller: Hi, my truck’s temperature needle keeps going into the red. Can you book it in?
Gyver: Sorry to hear that. One moment while I find your account.
Claire Peters, Peters Logistics
Gyver: Is this Claire, about the Isuzu FTR?
Caller: Yes, the FTR. It happens on hills, and there was a green puddle under it this morning.
Gyver: Is the truck parked right now?
Caller: It’s parked at the depot. It was fine once it cooled down.
Gyver: Okay, let me check the truck’s history.
Small coolant leak noted at the March service
Gyver: Good. Please don’t open the radiator cap while it’s hot. In March we found a small leak at the bottom radiator hose. A green puddle and running hot on hills fits that hose giving way.
Caller: Is it a big job?
Gyver: Not too big. Let me check we have the hose.
On the shelf, put aside for this truck
Gyver: It’s about two hours. The hose is on our shelf and I’ve put it aside. Daniel can do it tomorrow at 7. Can you bring it in?
Caller: I’ll drive it in early, it’s only ten minutes away.
Gyver: Top it up with coolant first and stop if the needle climbs. You’re booked for 7 tomorrow, and we’ll check the fan belt while it’s in. I’ve texted you the details.
Sent to Claire
Caller: Thanks so much.

Booked in 2:04Leak found in the history, part put aside, Claire texted

In your systems

TextSMS
To Claire Peters
You’re booked in tomorrow at 07:00 for the radiator hose on your Isuzu FTR. Top up the coolant before you drive and stop if the needle climbs.
Delivered
WorkshopWorkshop planner
Tomorrow 07:00 with Daniel
PartParts system
Bottom radiator hose put aside

Warranty, goodwill and safety calls go straight to your service team, with the full picture.

Answer. Diagnose. Book. Close.

Gyver handles the whole service call and the work behind it, and FIXCARD is where your team sets him up, gives him your rules and sees every job he closes.

What changes

More capacity. Bigger repair orders.

The same team handles more work, every job arrives diagnosed, and more of it gets done. Pick a role to see what moves.

Today

Customers judge the whole business on how service treats them, and you see the damage in the survey scores a month later.

The numbers Gyver moves

Customer satisfaction (CSI), goes upEvery call answered first time, with a clear next step and updates without chasing.
Repair revenue, goes upCalls that used to ring out become booked jobs, and each one arrives diagnosed, so more of the work it needs is quoted and done.
Customer retention, goes upCustomers who get a fast answer come back for the next service.

A technician heading out at dawn, the day’s calls already handled

Where we’re going

For most of modern history,aftersales has movedat the speed of a human hand.Now it moves at the speedof a thousand agentsthat never put anyone on hold.

Now
The service call
Gyver answers, diagnoses, books and closes every job.
Next
The technician
Gyver beside every technician, guiding the diagnosis and the repair.
Then
The diagnostic tool
Gyver inside the tools themselves, explaining every scan.

Building diagnostic tools or repair platforms?Torque, the engine behind Gyver, is built to run inside other products.

Talk partnerships

Give your experts their day back.

See Gyver on service calls like yours. Then we set him up around your systems, your rules and your team.

Prefer email? matthew@fixcard.io

An expert on every service call.

Too few experts. Too many calls.

Gyver takes the call. Your experts take the job.

Answer. Diagnose. Book. Close.

AnswerGyver picks up every service call on the first ring, in business hours, after hours and when every line is busy. He finds the customer, the equipment and its service history before he asks the first question.

DiagnoseGyver asks the questions your best technician would ask, checks the service history and narrows down the fault before anyone picks up a tool.

BookGyver reads live availability and books a slot your team can actually deliver, with the right technician and the right part.

CloseWhen the work is signed off, Gyver closes the repair order, tells the customer it’s ready and keeps the record.

Your systemsGyver uses a computer the way your team does. He signs in to manufacturer portals, your dealer management system and supplier sites, and does the work that follows every service call, in the systems you already use.

RulesRules decide what Gyver handles on his own and what always goes to one of your people. You set them in FIXCARD and change them whenever you like.

More capacity. Bigger repair orders.

For most of modern history,aftersales has movedat the speed of a human hand.Now it moves at the speedof a thousand agentsthat never put anyone on hold.

The service call

The technician

The diagnostic tool

Give your experts their day back.

Book a demo

Questions.

What does Gyver do?

Who is Gyver for?

How is he different from a call centre?

Does he replace my service team?

What happens after hours?