MANUALAUTONOMOUS
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Downtime limits production. Parts limit repair. Scheduling limits coverage. Expertise limits diagnosis. Records limit everything that comes after. Every machine ever built eventually reaches the edge of the support around it.
Maintenance is one of the largest running costs of civilisation, and its front line has not changed in fifty years. It is still a phone call.
We believe aftersales is about to change more in the next five years than it has in the previous fifty.
The unit of work is the job: one fault, from the first call through diagnosis, parts, dispatch and the closed ticket. An agent carries each one the whole way and hands over the moment a person is the right answer.
They read technical, mechanical language the way a technician does — across commercial vehicles, forklifts, heat pumps, agricultural and construction machinery, appliances, and anything else that needs a job card.
Torque is the engine underneath them. The framework behind it, Technical Language Processing.
Answered on the first ring, then ranked by what is actually costing money.
The fault is read against the machine and its history, and the right part is ordered off it.
Routine jobs are dispatched. Anything needing judgement goes to your team with the full picture.
If your customers are waiting on callbacks, losing days to the wrong part, or ringing a competitor on a Friday night, we should talk. We are running paid pilots with dealers, service partners and OEMs now.